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IClass Field Service
Learn how to improve your field area with IClass Field Service Online Software
IClass FS is a workforce management software, that controls all the operational area of the company. The system organizes and improves your services in the field, managing parts and equipment and all the necessary resources used by your team.
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Benefits of Managing work
orders with online software
Main features of IClass FS
Real-time monitoring
Monitor your team in real time. Increase productivity by efficiently scheduling field services for your employees.
Ease of use. Full integration with all your systems.
No dedicated or special equipment required.
IClass FS can be installed on any phone or any Android-compatible mobile device.
Complete Work Order Cycle Management
✓ Eliminate paper flow with the best work order software
✓ Reduce the time technicians spend monitoring the system.
✓ Meet the service levels contracted by your customers in answering calls: satisfaction means loyalty
✓ Identify bottlenecks, allowing you to take actions to increase productivity
Optimize scheduling and routing
✓ Let the service order software schedule and distribute services according to geographic positions.
✓ Reduce back office time with the operational task of distributing services.
✓ Increase services and call handling during the day taking advantage of idle time as you better manage remote teams.
Monitor your service order operation online
✓ Check on map everything that occurs on the field: team position, work orders and schedules.
✓ Control travel times and service orders effectively.
✓ Take timely action in response to unwanted external circumstances, such as power shortages, weather changes, unexpected events, etc.
Increase team productivity and cost control effectively
✓ More services handled in the same timeframe requiring less team effort.
✓ Identify the best employee and those who should increase productivity.
✓ Control travel, parts, equipments and overall costs on the field.
Monitor your operations evolution and compare results
✓ Check your reports and indicators
✓ Compare the productivity of your company and that of your co-workers and assess the operation by comparing results.
✓ IClass FS provides managers with a complete view of the call handling cycle. It allows for better decision-making based on statistics thus in turn making your business more profitable.
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