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iclass.comercial

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Software for companies
technical assistance

The segment of technical assistance and residential services has been increasingly demanded from consumers, who currently need to comply with the scheduling of services, quality of service, guarantee of customer satisfaction, among other factors that require differentiated professionalism to remain in the market. market. On the other hand, qualified labor is increasingly sought after in the market, posing a challenge for managers and entrepreneurs in the sector.

assistencia técnica Technical Assistance Segment

“Furnax, in its constant search for innovation, sought a program that could computerize and streamline processes in the service area. A few years ago, we were unfortunate enough to lose much of the history of our service orders that were done through paper. With the implementation of the IClass FS, we had service orders stored safely, drastically reduced the use of paper, gaining more agility, making the billing right after the completion of the services, making our processes more efficient and practical. “

Mauro Nakano
Technical manager - Grupo Furnax

Testimony of the Furnax Group that works with the sale of equipment and supplies to serve the graphic market, labels and tags, packaging and corrugated cardboard since 1994.

logo grupo furnax IClass FS Technical Assistance Segment

IClass FS provides managers with a tool with high added value that will:

  • Monitor technicians with a real view of the time of each service.
  • Enable the fulfillment of deadlines and can schedule exact service times.
  • Increase the productivity of the company and especially of field technicians.
  • Provide a vision of the use of materials, parts and equipment in Service Orders.
  • Eliminate the use of paper with personalized fingerprints.

Main resources for your field management

Increase the productivity of your teams

View teams and the service order online, on panels and maps, with the possibility of configuring electronic fences.

Increase customer and employee satisfaction

Perform intelligent scheduling of the service order online considering the routes of the teams, with the display of a ranking of the best technicians and the division by service area, skills and work schedules.

Reduce operating costs, increasing the margin for each contract.

With the software it is possible to monitor and configure terms of commitment, service level goals, technical support and contractual terms of your customers.

Gain greater control and prioritization of the organization's needs

IClass FS uses information from the field force to determine the work capacity of the technical team according to items such as geography, time and type of service.

Tracking maintenance performed on all equipment

The System allows the configuration of recurring calls, associated with the activities of the maintenance plans agreed with each customer and equipment.

Mobile Module for External Staff

The mobile module eliminates the need for your external team to fulfill a service order using a paper or spreadsheet, and offers a platform for your external team

Get to know our solutions closely for your company

Do you need a tool to help you control your operation and monitor your teams in the field?

Be sure to get to know IClass FS up close, the presentation is quick, made by video, and can be expanded according to your needs. Contact us and let our team show you all the benefits of our solutions, through an online presentation of IClass FS. Write the most convenient times in the message field.

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