Improve your field management and optimize your operation
IClass FS is the ideal solution for elevator maintenance and repair companies. Our solution allows for better organization in the distribution of emergency calls for elevator maintenance contracts, which have short SLAs, increasing customer satisfaction and the maintenance company’s profit margin.
We also control the replacement parts charged to customers, as well as the materials used for services. Modernization contracts can also be controlled, allowing for the monitoring of arrival and departure times, as well as the materials used for elevator maintenance work.
“We were looking for a solution that would provide agility in communication between field technicians and back-office staff, while also providing a managerial overview of technical support work. When we were hiring, we consulted three companies, and IClass presented us with software that seemed both simple and robust. One of the distinguishing features was the low implementation costs, which motivated us to test it for a few months to assess its adherence to our processes.”
The main results were:
Estudo de caso da empresa Zenit
Experiência de 55 anos no mercado de manutenção de elevadores, construída com a confiança e o reconhecimento dos clientes.
- Elimination of 80% of paper use for technician notes. Maintenance records are sent via email, facilitating storage.
- Receiving field information in real time.
- Integration with the company's ERP system, eliminating the need for technicians to enter reports into the system.
- Management and control of technicians in terms of travel, service times and productivity).
- Customer perception of the company's modernization process and our concern for sustainability.
IClass has a very clear business model: developing a single platform, with numerous parameters and configurations, to serve the widest possible audience. This approach is also reflected in support, which typically implements improvements that have a positive impact on the largest number of customers. Some of our improvement suggestions were adopted by the development team and are integrated into the current platform.
We recommend IClass FS for companies with field services that have difficulty controlling and managing their teams due to the distance between external technicians and the back office.
Giuliano Ferrari
Engineering Department - Elevators Zenit
By using IClass FS, elevator maintenance companies will:
- Increase the productivity of your field teams
- Have a complete overview of contracts, allowing you to view customers who have the most calls and the highest number of hours spent.
- Control the materials and parts used in service orders
- Optimize the distribution of services. More services performed with fewer teams
- Monitor teams and services on maps
Key features of the software for elevator maintenance companies:
Increase your teams' productivity
View teams and work orders online, on dashboards and maps, with the option to configure electronic fences.
Reduce operating costs by increasing the margin on each contract.
With the software, you can monitor and configure your customers' terms of commitment, service level targets, technical support, and contractual deadlines.
Mobile Module for External Team
The mobile module eliminates the need for your field team to fulfill a service order using paper or a spreadsheet, and provides a platform for your field team
Gain greater control and prioritization of the organization's needs
IClass FS uses field force information to determine the work capacity of the technical team according to items such as geography, time and type of service.
Tracking maintenance performed on all equipment
The System allows the configuration of recurring services, associated with the activities of the maintenance plans agreed with each client and equipment.
Increase customer and employee satisfaction
Intelligently schedule service orders online, taking into account team routes, displaying a ranking of the best technicians and dividing them by service area, skills, and work schedule.
Get to know our solutions for your company up close
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
©2023 IClass Sistemas -All rights reserved