Manage work orders online and monitor field teams
The furniture assembly and technical assistance segment for residential services is seeing an increase in consumer demand. Current expectations include precise scheduling, quality service, and guaranteed customer satisfaction, factors that require distinctive professionalism for companies to remain competitive.
In furniture assembly, skilled labor is even more essential, as customers demand precise and efficient services. Meanwhile, the demand for qualified professionals is growing, presenting a challenge for managers and entrepreneurs in the sector.
Using the IClass FS system, furniture assembly managers will be able to:
- Monitor technicians with a real-time view of each service call time
- Enable compliance with deadlines by scheduling exact service times
- Increase the productivity of the company and especially of field technicians
- Provide an overview of the use of materials, parts and equipment in Service Orders
- Go paperless with personalized digital printing
Main features of the software for furniture assembly companies that will optimize your field management
Increase the productivity of your teams
View teams and the service order online, on panels and maps, with the possibility of configuring electronic fences.
Increase customer and employee satisfaction
Perform intelligent scheduling of the service order online considering the routes of the teams, with the display of a ranking of the best technicians and the division by service area, skills and work schedules.
Reduce operating costs, increasing the margin for each contract.
With the software it is possible to monitor and configure terms of commitment, service level goals, technical support and contractual terms of your customers.
Gain greater control and prioritization of the organization's needs
IClass FS uses information from the field force to determine the work capacity of the technical team according to items such as geography, time and type of service.
Tracking maintenance performed on all equipment
The System allows the configuration of recurring calls, associated with the activities of the maintenance plans agreed with each customer and equipment.
Mobile Module for External Staff
The mobile module eliminates the need for your external team to fulfill a service order using a paper or spreadsheet, and offers a platform for your external team
Get to know our solutions for your company up close
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
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