The Industry and Machinery Segment has been realizing the importance of the After-Sales area and customer service in a personalized, agile and quality way every day. Most of the time, the services of these manufacturers are outsourced by companies that provide the service locally. This model poses great challenges with regard to the relationship between the customer and the brand. Subcontractors that perform poor quality services can tarnish the image of the manufacturer that often took years to build.
O IClass FS é a ferramenta ideal para gestão dos atendimentos aos clientes do pós-Venda. Com o IClass FS, é possível monitorar e gerir todos os chamados e ordens de serviço atendidas pelas terceirizadas, possibilitando o levantamento do desempenho de cada terceira, o cumprimento dos prazos com os clientes, peças e equipamentos enviados para assistência técnica e corpo técnico da empresa.
“Furnax, in its constant search for innovation, sought a program that could computerize and streamline processes in the service area. A few years ago, we were unfortunate enough to lose much of the history of our service orders that were done through paper. With the implementation of the IClass FS, we had service orders stored safely, drastically reduced the use of paper, gaining more agility, making the billing right after the completion of the services, making our processes more efficient and practical. “
Mauro Nakano
Technical Manager - Furnax Group
Testimony of the Furnax Group that works with the sale of equipment and supplies to serve the graphic market, labels and tags, packaging and corrugated cardboard since 1994.
Using IClass FS, managers will:
- Control all calls from third parties
- Measure service quality, execution deadlines and problem solving
- Evaluation of the types of problems and equipment that has the highest rate of assistance
- Parts needed for service exchange
- Technicians' view for cases in which the third has an external team
- Costs linked to each service
Main resources for your field management
Increase the productivity of your teams
View teams and the service order online, on panels and maps, with the possibility of configuring electronic fences.
Increase customer and employee satisfaction
Perform intelligent scheduling of the service order online considering the routes of the teams, with the display of a ranking of the best technicians and the division by service area, skills and work schedules.
Reduce operating costs, increasing the margin for each contract.
With the software it is possible to monitor and configure terms of commitment, service level goals, technical support and contractual terms of your customers.
Gain greater control and prioritization of the organization's needs
IClass FS uses information from the field force to determine the work capacity of the technical team according to items such as geography, time and type of service.
Tracking maintenance performed on all equipment
The System allows the configuration of recurring calls, associated with the activities of the maintenance plans agreed with each customer and equipment.
Mobile Module for External Staff
The mobile module eliminates the need for your external team to fulfill a service order using a paper or spreadsheet, and offers a platform for your external team
Get to know our solutions for your company up close
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
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