Software for Businesses
Effective Technician Management for Internet Service Providers with IClass FS
If your internet provider is facing challenges managing technicians due to the increase in installations, IClass FS is the ideal solution for you. This platform allows your company to adopt the best practices of major carriers in an affordable way.
Intelligent Technician Allocation
IClass FS simplifies the assignment of technicians to each task, taking into account their specific functions, and ensures route optimization based on each technician’s individual location. This results in efficient scheduling and reduced operating costs.
Field Inventory Control
Simplified: The IClass FS inventory and stock control module automates the tracking of installations and expenses incurred by field teams. Managing the costs associated with materials, tools, vehicles, and equipment used by field teams has never been easier. This module aims to effectively optimize the cost management process.
Real-Time Productivity Monitoring
Through management dashboards, IClass FS allows you to monitor team productivity. You’ll have a comprehensive overview of teams and work orders online, with the ability to configure electronic fences for greater control.
Improved Customer Communication
IClass FS significantly improves communication with your customers, resulting in higher-quality services. This increases customer satisfaction and contributes to customer loyalty, becoming a competitive differentiator.
Simplified Remote Work Management
IClass FS allows for effective control of technicians working remotely. With the ongoing health crisis, internet service providers (ISPs) have faced the challenge of maintaining their planned services with teams working remotely. This platform ensures you maintain control of operations even with teams working from home.
Seamless Integration with Your Current System
IClass FS offers native integration with leading market tools, such as ERPs, CRMs, and BOTs. This means your company can enjoy the benefits of field excellence management without needing to modify existing processes. Simplify technician management and improve your ISP’s operational efficiency with IClass FS. Contact us for an online demo and discover how we can help your business reach the next level of efficiency.”
We were searching for a tool to improve field service management and reduce response times. We chose IClass’s solution because it’s a management tool compatible with the telecommunications market. It solved our high service demand through automatic routing of service orders, reducing operating costs and customer service time. The results are already visible in our operations, with emphasis on its simplicity and cost reduction. I recommend IClass FS to companies in the telecommunications sector, especially regional operators. The IClass team responds quickly and efficiently to our needs, providing excellent service.
Márcio Bertaglia
Operations Manager - Ligue Telecom
Testimony from Ligue Telecom.
A company specializing in telecommunications
that serves all of Brazil.
With IClass FS, the company will be able to count on the best practices of large operators in an accessible commercial model:
- Sending calls to the field through the mobile module.
- Closing calls and service orders that are made directly by the team through the module used on smartphones.
- Monitoring technician activities through powerful indicators and map views.
- Agility in scheduling calls.
- The productivity of field teams.
- A simple integration model with other systems, in addition to building partnerships with reputable companies in the sector.
- Our app works anywhere in Brazil. Don't worry if your area doesn't have a cell phone signal. Our model addresses the challenges of both rural and large cities.
Main features of the software for Internet Provider companies that will optimize your Field management
Increase your teams' productivity
View teams and work orders online, on dashboards and maps, with the option to configure electronic fences.
Reduce operating costs by increasing the margin on each contract.
With the software, you can monitor and configure your customers' terms of commitment, service level targets, technical support, and contractual deadlines.
Mobile Module for External Team
The mobile module eliminates the need for your field team to fulfill a service order using paper or a spreadsheet, and provides a platform for your field team
Gain greater control and prioritization of the organization's needs
IClass FS uses field force information to determine the work capacity of the technical team according to items such as geography, time and type of service.
Tracking maintenance performed on all equipment
The System allows the configuration of recurring services, associated with the activities of the maintenance plans agreed with each client and equipment.
Increase customer and employee satisfaction
Intelligently schedule service orders online, taking into account team routes, displaying a ranking of the best technicians and dividing them by service area, skills, and work schedule.
Get to know our solutions for your company up close
Precisa de uma ferramenta que ajude a controlar sua operação e monitorar suas equipes em campo?
Não deixe de conhecer a IClass FS de perto, a apresentação é rápida, feita por vídeo, e pode ser ampliada de acordo com suas necessidades. Entre em contato conosco e deixe nossa equipe mostrar todos os benefícios da nossas soluções, através de uma apresentação online do IClass FS. Escreva no campo mensagem os horários mais convenientes.
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
©2023 IClass Sistemas -All rights reserved