Improve your field management and optimize your operation
The telecommunications industry faces complex field service challenges that depend on a variety of factors for successful completion. The challenges faced by field teams are addressed and resolved with the implementation of IClass FS.
“One of the benefits we achieved working with IClass was improved management of Claro’s technical team. One of the highlights is IClass’s technical staff, as they are highly qualified and their service is their main differentiator. With the ability to adapt the system to Claro’s needs, the IClass team always proposes a solution that quickly delivers results, without requiring many changes to existing processes. IClass’s close support and monitoring of the operations is also excellent. I recommend IClass to companies seeking a good product, with adaptability and a committed and capable technical team.”
Vania Lilian de Almeida
Coordenadora de TI - Suporte ao negócio - Grupo Claro (Operações da NET e Claro TV)
Statement from Claro Group (NET and Claro TV Operations) Leader in telecommunications in Latin America and one of the largest multi-service operators in Brazil.
With the use of the IClass FS system, managers in the telecommunications segment will be able to:
- Improve problem identification and correction
- Identify the assets and materials needed to perform the service, as well as record everything that was installed or modified at the client's site.
- Provide quick support for completing completed actions
- Generate information to create reports for clients or indicators for company management
Main features of the software for telecommunications companies that will optimize your field management
Increase your teams' productivity
View teams and work orders online, on dashboards and maps, with the option to configure electronic fences.
Reduce operating costs by increasing the margin on each contract.
With the software, you can monitor and configure your customers' terms of commitment, service level targets, technical support, and contractual deadlines.
Mobile Module for External Team
The mobile module eliminates the need for your field team to fulfill a service order using paper or a spreadsheet, and provides a platform for your field team
Gain greater control and prioritization of the organization's needs
IClass FS uses field force information to determine the work capacity of the technical team according to items such as geography, time and type of service.
Tracking maintenance performed on all equipment
The System allows the configuration of recurring services, associated with the activities of the maintenance plans agreed with each client and equipment.
Increase customer and employee satisfaction
Intelligently schedule service orders online, taking into account team routes, displaying a ranking of the best technicians and dividing them by service area, skills, and work schedule.
Get to know our solutions for your company up close
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
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