Manage work orders online and monitor field teams
With IClass FS, field resources are utilized more efficiently, the uptime spent on each asset is optimized, and customer satisfaction increases.
By capturing fieldwork information and processing it in real time, the result is intelligence applied to the various resources needed to enable large-scale business. Utilities companies need to be agile in their delivery planning and customer service. Features such as automatic customer communication, a mobile module for field teams, contract management, and SLAs create greater added value for the service provided.
With IClass FS, managers of these companies will:
- Atender de forma ágil com qualidade, aumentando a fidelização dos seus clientes.
- Apply resources more efficiently, reducing costs, with greater visibility for the operational and logistics area.
- Reduction in contractual fines for non-compliance with deadlines and complaints to regulatory bodies.
- Reduce mileage traveled and fuel costs by analyzing the routes taken by workers.
Main software features for Utilities companies that will optimize your field management
Increase the productivity of your teams
View teams and the service order online, on panels and maps, with the possibility of configuring electronic fences.
Increase customer and employee satisfaction
Perform intelligent scheduling of the service order online considering the routes of the teams, with the display of a ranking of the best technicians and the division by service area, skills and work schedules.
Reduce operating costs, increasing the margin for each contract.
With the software it is possible to monitor and configure terms of commitment, service level goals, technical support and contractual terms of your customers.
Gain greater control and prioritization of the organization's needs
IClass FS uses information from the field force to determine the work capacity of the technical team according to items such as geography, time and type of service.
Tracking maintenance performed on all equipment
The System allows the configuration of recurring calls, associated with the activities of the maintenance plans agreed with each customer and equipment.
Mobile Module for External Staff
The mobile module eliminates the need for your external team to fulfill a service order using a paper or spreadsheet, and offers a platform for your external team
Get to know our solutions for your company up close
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
Need a tool to help you control your operations and monitor your field teams?
Don’t miss out on a closer look at IClass FS. The presentation is quick, conducted via video, and can be expanded to suit your needs. Contact us and let our team demonstrate all the benefits of our solutions through an online presentation of IClass FS. Please include your most convenient times in the message field.
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